Refund policy

Purchase Terms & Conditions

The purchase of products and services through the Hatch Athletic is subject to the following terms and conditions. Please read them carefully before completing your purchase.

Digital Product Licensing

All Hatch Athletic resources — including training programs, PDF downloads, eBooks, videos, and in-app content — are licensed to a single user. By purchasing, you agree not to copy, share, distribute, or transfer any digital product to another individual or platform.

PureGym Coaches

PureGym trainers accessing HATCH COACH as part of the PureGym licensing agreement are considered and treated equally as a paid HATCH COACH member. Admittance to the HATCH COACH community and lifetime CPD is included. A renewal fee of £175 every two years is applicable to renew a HATCH COACH certificate - as per our normal HATCH COACH pathway, which will include a renewal exam, and these terms include all PureGym referred members. 

Payments

All transactions on www.hatchathletic.com are processed securely through trusted third-party services such as Stripe, PayPal, Apple, and Google. Hatch Athletic does not store your credit card details. Please refer to the terms of service for these platforms for more details on their processing policies.

All transactions for training programmes on FITR.com are processed through FITR's payment portal. Please refer to the terms of service for FITR for more details on their processing policies. For information on how to cancel your FITR programme purchase please see below. 

Billing, Cancellations & Refunds

Billing Cycle

Your Hatch Athletic membership will automatically renew based on your selected plan — monthly, or annually — and you’ll be billed on the same calendar day each period unless you cancel in advance. 

If your renewal date falls on a day that doesn’t occur in a given month (e.g. the 31st), your payment will be processed on the closest applicable day.

Updating your Payment Details

If you are wanting to update the details of a purchase made within Hatch Athletic Members Hub/Account please click the link within your members hub to be taken to Stripe in order to adjust these. 

 

If you are wanting to update the details of a purchase made with FITR:

Simply head to 'My Purchases' to do this. To get to 'My Purchases';

  1. Click your profile picture in the top right.

  2. Head to 'Billing'

  3. Head to the payment methods tab.

You'll see the options to add new cards and make changes to cards already linked to your account. To clarify, the update button only allows you to update the billing address. To change / add a new card, please press 'add new payment information'. If you're a client on a subscription based program, the system will automatically attempt to make payment from your new card (assuming set as default). You'll also see the ability to add your billing information. This information will appear on all invoices and receipts after you've added it.

 

Modifications, Cancellation & Refunds Policy

Members Hub Subscriptions

All Hatch Athletic members area subscriptions are set to auto-renew. If you wish to cancel, you must do so at least 48 hours prior to your next billing date to avoid further charges.

When you cancel, you’ll continue to have access to your content through the end of your current billing cycle. We do not offer partial-period refunds or credits for unused content.

Once a member has unsubscribed they will no longer have access to the content they had as a subscribed member. Members will always have access to their 3 free downloads, in the order they first downloaded them. 

How to cancel

  1. Log in to your account at www.hatchathletic.com

  2. Click your account icon (top right)

  3. Go to “My Products"

  4. Click “Cancel” at the bottom of your plan details

FITR Training Programmes / FITR Subscriptions

All Hatch Athletic programme subscriptions on FITR are set to auto-renew. If you wish to cancel, you must do so via https://app.fitr.training/ at least 48 hours prior to your next billing date to avoid further charges. 

When you cancel, you’ll continue to have access to your programme through the end of your current billing cycle. We do not offer partial-period refunds or credits for unused content.

Fixed price training programmes purchased on FITR cannot be cancelled and are subject to our Digital Product Refund Policy. 

Fixed Price Purchases

Hatch Athletic fixed-price purchases/programmes delivered by the Hatch Athletic app (including Coaching Certifications) cannot be cancelled or refunded. Please refer to our Digital Product Refund Policy

T-Shirt and Merchandise Purchases

All t-shirt and merchandise orders are processed directly with an external drop-shipping firm called Printful.com. These purchases are therefore liable to Printful.com return/refund policy, as below:

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When Printful.com receive a returned shipment, an automated email notification will be sent to us at Hatch Athletic. Unclaimed returns get donated to charity after 30 days. 

Wrong Address 

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Returned by Customer

Unfortunately due to placing direct orders through a third party, we are unable to offer refunds for orders for buyer’s remorse, returns or size exchanges. Customers requiring a new size would need to place a new order in another size. 

 

Digital Product Refunds Policy

All digital product purchases made on Hatch Athletic are non-refundable, once they have been delivered to you. As all of our products are digital, they are deemed “used” after purchase or download and therefore we cannot accept any request for refunds. This includes the Postpartum Training Programme, Pregnancy Training Programmes, and Coaching Certifications. In the case where a purchase error is made please contact us at info@hatchathletic.com to discuss a resolution.

Refunds will not be offered for part-months, or part-years' subscriptions i.e. cancellation partway through a billing cycle.

Pregnancy Training Programme - Please note

Pregnancy can be a difficult and unpredictable time and we do recognise that not all who will purchase a Pregnancy Training Programme will be able to complete the programming for a variety of reasons. Hatch Athletic Ltd cannot be held responsible for incomplete programmes or changes in circumstances. The Pregnancy Training Programme is a digital product which is delivered in its entirety upon purchase, therefore we adhere to our Digital Product Policy and we cannot ordinarily offer refunds for Pregnancy Training Programmes. From time to time, a programme will not be accessed at all due to extenuating circumstances. In these cases we will review your request or a refund on a case-by-case basis.